Cancellation Policy

1. General Cancellation Policy

Guests may request cancellation of their reservation in accordance with the terms applicable to their booking. Cancellation eligibility depends on the room type, booking package, promotional offers, and the cancellation conditions accepted at the time of reservation.

2. Cancellation Request

Cancellation requests can be made through:

• Our official website (if applicable).
• Our reservation team via phone or email.
• The booking platform through which the reservation was made.

A cancellation request is considered valid only after receiving a confirmation from Kalyanam Hotel & Resort.

3. Cancellation Charges

Cancellation charges, if any, depend on the booking conditions applicable at the time of reservation.

• Some bookings may qualify for free cancellation within the permitted period.
• Late cancellations may attract cancellation charges.
• Non-refundable bookings cannot be cancelled for a refund.
• Special promotional, festive, wedding, or event packages may have separate cancellation terms.

4. No-Show Policy

If a guest fails to arrive on the scheduled check-in date without prior cancellation, the reservation will be treated as a No-Show. In such cases, cancellation charges or the full booking amount may apply as per the reservation terms.

5. Modification of Reservations

Requests to modify reservation dates, guest details, room categories, or stay duration are subject to availability and may result in revised room tariffs or additional charges.

6. Group Bookings & Event Reservations

Group bookings, banquet reservations, wedding events, conferences, and special occasions may have separate cancellation terms outlined in the booking agreement. Guests are advised to review those conditions before confirming such reservations.

7. Force Majeure

Cancellation requests resulting from circumstances beyond the reasonable control of either party—including natural disasters, government restrictions, public emergencies, pandemics, civil unrest, or other force majeure events—will be evaluated on a case-by-case basis in accordance with applicable laws and hotel policies.

8. Refund After Cancellation

Where a cancellation qualifies for a refund, the refund will be processed in accordance with our Refund Policy. Refunds, if applicable, will generally be credited to the original payment method within the standard processing period.

9. Changes to This Policy

Kalyanam Hotel & Resort reserves the right to modify or update this Cancellation Policy at any time without prior notice. The latest version will always be available on this page.

10. Contact Us