Refund Policy

1. General Policy

Refund eligibility depends on the booking type, cancellation timing, promotional offers, and the applicable reservation terms at the time of booking. Certain promotional or discounted bookings may be non-refundable.

2. Eligible Refunds

Refunds may be considered in the following situations:

• Eligible cancellations made within the permitted cancellation period.
• Duplicate or accidental payments.
• Failed bookings where payment was deducted but the reservation was not confirmed.
• Cancellation initiated by Kalyanam Hotel & Resort due to operational reasons.

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• No-show at the hotel without prior cancellation.
• Early departure after check-in.
• Bookings marked as Non-Refundable during reservation.
• Unused hotel services after check-in.
• Promotional, festive, event, or discounted packages specifically marked as non-refundable.

4. Refund Process

Once a refund request is approved, the refund will be initiated using the original payment method wherever possible. Depending on your bank or payment provider, the amount may take approximately 7–14 business days to reflect in your account.

5. Payment Gateway Delays

Refund processing times may vary depending on banks, credit card companies, UPI providers, or payment gateways. Kalyanam Hotel & Resort is not responsible for delays caused by third-party payment processors after the refund has been initiated.

6. Partial Refunds

In certain circumstances, only a partial refund may be applicable, such as when cancellation charges, administrative fees, or partially utilized services apply. The refund amount will be communicated to the guest before processing.

7. Force Majeure

Refund requests arising due to circumstances beyond reasonable control—including natural disasters, government restrictions, pandemics, civil disturbances, or other force majeure events—will be reviewed on a case-by-case basis in accordance with applicable laws and operational feasibility.

8. Incorrect Booking Information

Guests are responsible for verifying all booking details before confirming a reservation. Refunds may not be granted for booking errors resulting from incorrect information provided by the guest.

9. Changes to This Policy

Kalyanam Hotel & Resort reserves the right to amend or update this Refund Policy at any time. The latest version will always be available on this page.

10. Contact Us